In a 2003 email, Bill Gates expressed his disappointment with the declining usability of Windows, citing his own frustrating experience trying to install Movie Maker. He attempted to download the software from Microsoft's website, but the site timed out multiple times and was slow to load. When he finally accessed the download page, he was presented with a list of 50 unclear and unfiltered options, making it difficult for him to find Movie Maker, even after using the search function. Gates' email highlights his concerns about the program management groups' lack of attention to usability issues, which he believes has led to a "systematic degradation" of the Windows user experience.